Our Trustpilot score, with its 4.8 average and 93% positive ratings, is unequivocal: Netim customer satisfaction is high! And you’re now 1,500 to have voiced your opinion of us!
Thank you for trusting us
Whether its our support team’s quick response time, the clear and extensive information we provide or our commitment to give you high-quality service at an affordable price that convinced you: thank you for telling us!
We strive to offer you excellent customer service every single day.
Nevertheless, the likelihood of reaching a 100% customer satisfaction score is, unfortunately, quite low. But we’ll do everything we can to win over the 4% of you still on the fence and the last 3% unsatisfied customers!
We take your feedback into consideration
You are at the core of our Design & Development process.
That’s why your reviews are not only an acknowledgement of our efforts: they are also a vector of innovation. Your reviews made it possible for us to design new features, focusing on customer experience.
In fact, you’ll be able to take full advantage of our new and improved website soon. Everyone will probably agree: our vintage looking website was overdue for a makeover!
But there’s more!
Our Netim Direct control panel is also evolving towards a much more user-friendly version with additional features. Some of you already have had an exclusive preview of the new control panel and were able to test out our two-factor authentication (2FA) option.
A few parting words
Whether they’re an indicator of your satisfaction or a driving force of our betterment: your reviews are all important to us. And we can’t wait to see what your next 1,500 Trustpilot reviews and our expertise will make happen.
But in the meantime, set a reminder to the end of October for the release of Netim Direct latest version: we’ll want to know what you think about it!
Thank you again for joining us in our mission to provide you with the best service possible!